Regulations and Rules

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FAQ

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Can I change the phone number of my account?

You can change your registered phone number from the (subscriber information) menu by clicking on the avatar (profile photo) or the balance at the top of the screen after accessing the control panel.

Can I change the email of my account?

You can change the registered email from the (subscriber information) menu by clicking on the avatar or the balance at the top of the screen after accessing the control panel.

I can’t remember my email and password for signing in

You can recover your account information through the website login page.

What is the maximum length of a message?

The maximum length is 700 characters. Knowing that every 67 Arabic letters are counted as a point. And every 134 English letters are counted as a point for local messages.

How can I check a status of a message I sent, do you provide send or delivery status?

You can by visit sent message archive and click on numbers to see the delivery details

I sent a message but it didn’t reach its destination!

Please make sure the number is valid and phone has coverage and mobile number owner doesnt activate dnd service