Frequently Asked Questions about Msegat
Do you have a question about Msegat? Check out our frequently asked questions that may help you find the answer
Click 'Sign Up' at the top of the page, complete the registration form with your entity details and required documents, then wait for your request to be reviewed by the Msegat team.
Private sector: valid Saudi commercial registration. Government entities: authorization letter and Saudi domain certificate. Charitable organizations: commercial registration or ministry license with authorization letter and domain certificate.
Subscription review and account activation typically takes 3 to 7 business days after submitting all required documents.
After logging in, go to the Sender Addresses section, submit a sender name activation request with the required documents, and await approval through the Jaber system.
Log in to your account, click 'Balance', then select 'Recharge Account', choose your package or amount, and complete the payment.
After activating your sender name and recharging your balance, go to the Send Messages section in the dashboard, enter your message text and recipient numbers, then click Send.
Log in to your account, then navigate to the 'API Key' section from the sidebar to copy your key for use in your applications.
No, subscription is available for private sector entities, government entities, and charitable organizations only. Individuals cannot subscribe.
Msegat is offering a unified cost for local sending across all major and virtual networks, even for ported numbers and roaming. It also features high performance and security to ensure the highest standards of reach to the recipient.
At Msegat, we achieve the highest security standards by conducting comprehensive annual reviews, penetration tests, and regularly closing vulnerabilities to ensure a high level of security. Msegat also offers two-factor authentication using a mobile phone to ensure the security of your account. Additionally, we apply the highest standards of cybersecurity and protection of subscriber information, as we have obtained the ISO certification for cybersecurity standards, and all our data centers are located within the Kingdom of Saudi Arabia. Moreover, Msegat uses a secure and encrypted channel for data transmission.
To join the service, you must have a valid Saudi commercial registration.
The commercial registration must be valid for at least two months.
Unfortunately, you cannot pause your subscription. However, your balance will be valid for one year.
The Jaber System is the official platform in Saudi Arabia for registering and verifying sender names. It operates under the direct supervision of SMS service operators and in accordance with the regulations of the Communications, Space & Technology Commission (CST). This system is an essential step for approving sender names before they are used, which enhances credibility and helps reduce unwanted messages.
Subscription is available for the following entities:
• Private sector: Must have a valid Saudi commercial registration.
• Government entities: A commercial registration is not required, but an authorization letter and a Saudi domain certificate must be provided.
• Charitable organizations: Must provide a copy of the commercial registration or a license from the Ministry of Human Resources and Social Development, in addition to an authorization letter and a Saudi domain certificate.
Subscription is not available for individuals.
Yes, all of the following can subscribe to the Msegat platform:
• Government entities
• Charitable organizations
• Private sector
Provided that the required documents are submitted according to each entity.
No, the Freelance Work Document cannot be used.
• Private sector: Requires a valid Saudi commercial registration.
• Government entities: Only an authorization letter and Saudi domain certificate are required.
• Charitable organizations: Must provide the commercial registration or a license from the Ministry of Human Resources, along with an authorization letter and Saudi domain certificate.
The reference number is a unique identifier assigned to Msegat’s authorized partners. If you have received this number from a partner, please enter it in the designated field to validate the subscription process through them.
Yes, a free trial is available that includes 10 SMS messages. These can be used to test and explore the platform before fully activating the account.
Yes, the client can add up to 3 additional mobile numbers, allowing three more people to access the account.
Yes, you can add an international mobile number by contacting technical support through the 'Technical Support' option in your account or by emailing: Support@msegat.com
Sending from your account will be suspended. To reactivate it, you will need to purchase a package.
Yes, you can enable the notification feature through your account settings on the platform to receive email or sms when your balance reach choosen amount.
A premium account gives you top priority in delivering verification messages at the cost of 1.4 points per message. It also offers high performance in sending and rerouting through other operators in case of failure, based on your request at any time.
After logging into your account, click on the 'Account Type' option from the sidebar menu and switch between regular and premium account types.
If your account is hacked, notify us as soon as possible at Support@msegat.com. To help us assist you quickly, you should change your password and API key. You should also register a static IP and ensure the vulnerability that led to the credential leak is resolved.
When selecting a period longer than 3 days, the system disables the 'Search' button automatically and only allows exporting the report. This is to improve system performance when handling large amounts of data.
Yes, the pricing is unified across all local networks without exception.
Yes, the pricing includes ported numbers and local roaming numbers.
Msegat provides high performance and fast delivery, especially for premium accounts, which receive priority in sending and service quality.
No, Msegat does not provide customer number lists.
Because the Communications, Space & Technology Commission (CST) prohibits sharing or using number lists, in order to protect user privacy.
Activation takes 3 to 7 business days.
You can:
• Export reports for a maximum of 6 months.
• View reports inside the platform for the last 72 hours only.
It is the name that appears to your customers when you send them an SMS. There are two types of sender names: 1- Whitelist 2- Promotional
A whitelist sender name is used for notification and verification messages, while a promotional sender name (ending with 'AD') is used for sending advertising and promotional messages.
You can activate up to five different sender names using a single commercial registration.
Yes, there are specific conditions. The sender name should match your business name or be accompanied by proof of ownership (e.g., trademark registration certificate, municipal license, patent). You must also fill out the authorization form for using the sender name, certified by the Chamber of Commerce for private sector businesses.
No, the sender name must be in English only.
A sender name activation license is a fee required by the Communications and Information Technology Commission to activate a new sender name which cost of 230 SAR.
The license is valid for one year and can be renewed for a fee of 230 SAR.
If the sender name is not accepted, the activation license will be refunded, but not its cost. You can then submit a request to activate a new sender name.
Yes, you can activate both a promotional and whitelist sender name with one license, provided tag names must be identical (with 'AD-' added for the promotional sender name).
Log in to your account, click on 'Balance,' select 'Recharge Account,' then choose 'Sender Name Activation License' and specify the number of sender names required.
To renew a sender name, you must pay the annual renewal fee of 230 SAR. Go to 'Sender Names' and click the 'Renew' button for the expired sender name.
Activating a sender name takes 3 to 7 business days, not including the day the request is submitted.
An authorized person is the person granted the authority to use the sender name and send messages from the platform on behalf of the owner of the business.
Yes, the company's stamp and signature must be present on the sender name activation request form, and it is essential to include the company's logo on the letter.
Yes, the authorization letter must be certified by the Chamber of Commerce.
No, if the sender name is already registered and verified in the 'Jaber' platform with another operator, you can skip the payment step in 'Msegat' and directly upload the documents to complete the verification, depending on the status of the name in the system.
Each SMS message, regardless of its type (advertising, verification, or notification), is charged one point. For Arabic messages, up to 70 characters count as one message (one point). If the message exceeds 70 characters and is up to 134 characters, it is divided into two parts (67+67 characters) and counted as two messages (two points). If it exceeds 134 characters and is up to 201 characters, it counts as three messages (three points), and so on. Every additional 67 characters is considered a new message and charged one additional point. For English messages, up to 160 characters count as one message (one point). If the message exceeds 160 characters, it is divided into segments of 153 characters, with each segment counted as a new message and charged one additional point. This calculation applies to all local networks and ported numbers. For WhatsApp messages, pricing is as follows: local OTPs messages are charged 3 points, utility messages 3 points, Marketing messages 6 points, and international OTP messages 9 points.
Yes, the package includes all types of messages.
Yes, they are considered part of the message text length.
Yes, once subscribed, the service includes both local and international messages, please note that the point calculation is higher for international messages. You can enable or disable international messaging from your account settings on the platform.
Delivered (the message was sent and received), Sent (the message was sent and awaiting receipt), Failed (the message was sent but not delivered for various reasons such as blocked promotional messages, the number is disconnected or out of service).
Yes, messages can be scheduled for the date and time specified by the client.
Verification and notification messages are very fast, reaching recipients at an average rate up to 3 seconds for premium accounts.
Yes, you can add a group or list by import numbers from Excel file containing the numbers and names, or send directly from an Excel file.
There is no specific limit to the number of names that can be uploaded, but the file must be free of symbols and should use default fonts.
Yes, the system automatically checks for duplicate numbers and provides a report showing these numbers before executing the sending process.
Yes, you can choose to shorten links while sending the message.
You can send as many messages as you wish; there is no upper limit.
We apologize, but we do not provide or sell number lists for advertising or target messages to specific geographic areas, as this is prohibited by the Communications and Information Technology Commission in adherence to user privacy protection.
After ensuring you have sufficient balance in your account, you should know that sending advertising messages is subject to government regulations. Key regulations include: Prohibiting the sending of messages from 9 PM to 9 AM the next day. If your campaign is sent during these times, it will be sent after the prohibited period. The recipient may have blocked advertising messages from sender names ending with AD. The recipient's device may be turned off, the number may be out of service (disconnected), or out of coverage. To investigate undelivered messages, provide us with a sample of the numbers sent to, along with the date, time, and content of the message, so we can check the message status at support@msegat.com.
You can view the report of sent messages from the 'Message Reports' section by selecting the 'Outgoing Messages Log' for the last two days. You can also generate reports for any period from the 'Message Archive' option.
Yes, you can integrate using the API key. You can view the integration library by clicking on the following link: https://msegat.docs.apiary.io/#.
Each international message is charged based on its level:
Level 1 messages cost 7 points each
Level 2 messages cost 21 points each
Msegat offers a unified local messaging cost that covers all virtual and main networks within the Kingdom, making cost calculation simpler and more transparent for customers.
Yes, the cost is unified across all local networks in Saudi Arabia without exception.
Yes, unified pricing includes transferred numbers and local roaming numbers.
Msegat provides high performance and fast delivery, especially for premium accounts that enjoy priority and quality of service.
No, Msegat does not provide customer number lists.
Because the Communications and Information Technology Commission prohibits trading or using number lists to protect user privacy.
There are two types of sender IDs:
• Promotional Sender ID (ends with 'AD-')
• Whitelisted Sender ID (for official and non-promotional use)
No, promotional sender IDs must end with 'AD-' as per the approved regulations.
You can:
• Export reports for up to 6 months.
• View reports directly from the page for the last 72 hours only.
Msegat provides high performance and fast delivery, especially for premium accounts that get priority and service quality.
Msegat provides unified local messaging rates that cover all main and virtual networks in Saudi Arabia, simplifying cost calculation and providing high transparency for customers.
The invoice is issued based on the payment for the package you paid for. The invoice is automatically sent to your email address registered in your account. You can also view recharge transactions and download the invoice from the 'Recharge Management' section in the sidebar.
We apologize, but it is not possible to transfer the balance to another account.
You can pay using Mada cards, credit cards, Apple Pay, STC Pay, or Sadad. You can also pay via bank transfer after contacting the sales team at sales@msegat.com.
The balance is valid for one year for all subscriptions, and you can use the points balance at any time during the subscription period.
When your balance reaches zero, sending stops automatically, and you need to purchase a new package to resume sending.
Yes, you can enable low balance notifications from your account settings on the platform.
Yes, you can after contacting the sales team. On the login page, scroll to the bottom and click 'Contact Us' to get the payment email address.
Yes, when recharging with 200,000 points or more, you can request a custom package tailored to your needs.
You can export reports using filters (start and end dates, request status), then click export.
This can be done from:
• Recharge Requests Management
• Balance Transactions Management
You can also review scheduled reports after exporting them by going to 'Scheduled Reports' and selecting 'Recharge & Balance Report'.
An additional 0.4 points per message are charged in premium accounts in return for priority delivery and improved performance.
Available packages include:
Bronze
Silver
Gold
Titanium
Platinum
Diamond
Invoices are automatically issued based on the payment receipt and sent to the email registered in your account.
Yes, invoices are automatically sent after every payment to the email linked to your account.
Yes, international messages are charged at higher points compared to local messages.
Each message is charged as 1 point, regardless of type, For WhatsApp messages, pricing is as follows: local OTPs messages are charged 3 points, utility messages 3 points, Marketing messages 6 points, and international OTP messages 9 points.
We are happy to assist you via phone at 920033339 from Sunday to Thursday, from 9 AM to 6 PM, or by email at Support@msegat.com. You can also get support by logging into your account and then accessing 'Technical Support.'
The response is expected within two business days.
We are sorry to hear that and value your feedback. Please share your comments via email at Support@msegat.com.
We are happy to hear from you and receive your suggestions via email at Support@msegat.com.
Phone support is available Sunday to Thursday, from 9 AM to 6 PM.
You can easily open a ticket by:
1. Logging into your account.
2. Going to 'Technical Support' in the sidebar.
3. Filling in the ticket details and submitting it.
Typically, support tickets are answered within 2 business days.
You can contact the sales team via the following email: Sales@msegat.com or through WhatsApp at +966533944393.
You can create an API key by:
1. Logging into your dashboard.
2. Selecting 'API Key' from the sidebar.
3. Clicking 'Create New Key'.
Copy the key and use it in your integrations as needed.
Yes, you can access the full integration library and documentation here: https://msegat.docs.apiary.io/#
Yes, you can:
• Use free API integration directly.
• Or use paid integration with platforms such as:
º WordPress
º WooCommerce
º OpenCart
º Magento
º Salla
º Foodics
º ExpandCart
Yes, API integration is permanent. However, in the free plan, you can send up to 10 messages per day only.
Through:
• Annual security audits.
• Regular penetration testing.
• Continuous security patches and updates.
• Two-factor authentication.
• Compliance with cybersecurity standards.
Yes, including:
• Annual security reviews.
• Regular penetration tests.
• Immediate updates for security vulnerabilities.
Yes, it is available via mobile to secure account logins.
Because it:
• Strengthens account security.
• Reduces the risk of unauthorized access.
Yes, Msegat is ISO-certified in cybersecurity.
Yes, the system is continuously updated with regular security patches.
It relies on:
• Immediate and periodic patches.
• Security testing to detect and fix weaknesses.
To protect your account and prevent unauthorized access in the future.
It adds an extra security layer by restricting access to your account from trusted IPs only.