Privacy Policy

Introduction

At MSEGAT, we do everything we can to protect your data and give you complete control over your personal data on our platform. Our goal is for you to always feel heard, valued, and secure about protecting your privacy. As a Cloud Communications Platform as a Service (CPaaS), we process personal data in order to provide our services efficiently. This Privacy Statement includes information about what data we collect, why we collect it, and how we handle that data. MSEGAT (“we”, “us”, “our”) operates the https://www.msegat.com website (the “Service”). This page explains our policies regarding the collection, use, and disclosure of personal data when you use the Service and the choices you have associated with that data. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy shall have the same meanings as in our Terms and Conditions, accessible from https://www.msegat.com

Clause 1

T2 Business Research and Development Company (“T2”) values your concerns regarding the privacy of your data. This Privacy Policy (“Policy”) has been prepared to help you understand the types of data we collect when you visit our website (“Platform”). It aims to clarify how we collect and use your personal data, in accordance with the applicable personal data protection regulations and the Communications, Space, and Technology Commission (CST) in Saudi Arabia.

In our commitment to safeguarding user data and information, T2 ensures the confidentiality and privacy of such data, using it solely to deliver the requested services (“Services”) in compliance with the prevailing terms and conditions in Saudi Arabia.

By agreeing to this Policy, you consent to providing us with complete and accurate information that may be required for facilitating future “communication” and enabling access to part or all of the “Services” authorized by the CST under applicable licenses, permissions, and regulations. Unless otherwise notified, you agree to receive promotional and marketing materials, important account information, or updates about services, products, or applications in compliance with applicable laws.

By accessing or using this website, its services, or by providing information to the company through any of its channels, you agree to the terms outlined in this Privacy Policy.

Clause 2

Data to Be Collected and Purpose of Collection

1. Data required upon registration for our services (such as name, email address, physical address, phone number, date of birth, nationality, and gender).
2. Data required for using our services, websites, or mobile applications (such as cookies and usage data).
3. Data exchanged during communication with you (such as customer support requests and feedback).
4. Any other data you may upload to the Platform to use the Service, including, but not limited to, collections, links, attachments, etc.
5. Will log and store user’s data, device information, OS type. Protocol type and IP address once the user logs in to the portal linked with date and time

We may also collect information about how you access and use the Service (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Clause 3

Purpose of Collecting Personal Data

To provide the highest level of service and products, we collect and use your personal data for the following purposes:

• Enhancing, developing, or marketing our products and services.
• Supporting and maintaining our operations and systems to ensure service quality and continuity.
• Understanding customer needs, assessing eligibility for products and services, and recommending suitable offerings.
• Informing users about new products and services.
• Addressing user inquiries, suggestions, or complaints.

Clause 4

Methods of Data Collection

Personal data may be collected in various ways, including:

• Data provided directly by the user through registration on the website.
• Data gathered through (cookies) while browsing the website.
• Products and Services: Through your use of the products and services we offer.
• Direct interactions: When you communicate with us directly, whether by phone, email, or through any other means of communication.
• Social media interactions: Through your interaction with our accounts on social media platforms.
• Browsing: When you visit and interact with our website.
• Web surveys: Through your participation in surveys or questionnaires that we conduct.
• Communications network: Through data collected while you use our network or communication services provided.

T2 uses approved data anonymization and encryption technologies to ensure a high level of protection and minimize unauthorized access risks, in accordance with the National Cybersecurity Authority (NCA) guidelines.

Clause 5

Storage and Destruction of Personal Data

Personal data is stored on servers located within Saudi Arabia, secured by state-of-the-art technologies compliant with the National Cybersecurity Authority’s policies and international standards. When no longer needed, data is securely destroyed in accordance with T2’s policies and relevant regulations, ensuring it cannot be retrieved.

Clause 6

Legal Basis for Collecting and Processing Personal Data

1. Contractual: To fulfill service obligations towards you.
2. Legitimate interest: For various activities such as detecting and preventing fraud, ensuring network security and confidentiality of information.
3. Consent: For other activities, for example information, sales and some types of marketing
4. Legal obligation: Compliance with government requirements including but not limited to national security and protection of public health.
5. Public interest: For processing carried out based on requests from public authorities or for purposes of public interest, for example: awareness messages sent by entities of a legal nature such as government agencies, ministries, regulatory bodies and others.

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information to improve your experience. Cookies are files with small amounts of data, which may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device. The tracking technologies we use include beacons, tags, and scripts to collect, track, and analyze information, which helps us improve our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, please note that if you do not accept cookies, you may not be able to access or fully use some portions of our Services.

Examples of cookies we use:

• Session Cookies: We use session cookies to operate our Service.
• Preference Cookies: We use preference cookies to remember your preferences and various settings.
• Security Cookies: We use security cookies for security purposes

Data collection and processing occur based on the voluntary consent of the data owner, which may be withdrawn at any time, barring other legal bases. For withdrawal, users may contact T2’s technical support mentioned in clause number 9. T2 strictly does not transfer personal data outside the Kingdom of Saudi Arabia. All data processing activities are conducted within the Kingdom in compliance with local laws and regulations.

• Email: support@msegat.com

• Phone: +920033339

Use of Data

MSEGAT uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the use of the Service
• To detect, prevent, and address technical issues

Data Transfer

If you are located outside the Saudi Kingdom of Saudi Arabia and choose to provide information to us, please note that we transfer the data, including personal data, to the Kingdom of Saudi Arabia and process it there. Your consent to this Privacy Policy followed by your submission of such information constitutes your agreement to such transfer. MSEGAT will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Your personal data will not be transferred to any organization or country unless there are adequate controls in place to ensure data protection and with your consent, including ensuring the security of the data and other personal information. Except where strictly necessary to preserve the life, health, or vital interests of an individual or to prevent, investigate, or treat infection, MSEGAT may not transfer personal data outside Kingdom of Saudi Arabia or disclose it to a party outside Kingdom of Saudi Arabia, unless this is in compliance with an obligation under an agreement to which Saudi Arabia is a party or in the interests of Kingdom of Saudi Arabia.

Disclosure of Data

MSEGAT may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation: Meet applicable legal or regulatory requirements.
• Protect and defend the rights or property of MSEGAT to ensure that our legal rights and interests are protected.
• Prevent or investigate potential wrongdoing in connection with the Service: Take action to detect or prevent any illegal or infringing conduct.
• Protect the personal safety of users of the Service or the public: Ensure the safety of individuals using our Services or any other person.
• Protect against legal liability: Take steps to protect the company from potential legal issues.

MSEGAT will not disclose your personal data without your consent except under the following circumstances where the entity requesting the disclosure is a public entity, in which case the data will be shared in accordance with the controls and procedures stipulated in the Personal Data Protection Law in force in the Kingdom of Saudi Arabia:

• For security purposes
• To enforce another law
• To meet judicial requirements
• To protect public health or safety
• To protect the life or health of an individual

Data Retention

With MSEGAT’s commitment to all relevant regulations and decisions aimed at protecting user information and data, the site retains information for the period it deems appropriate to achieve the purpose for which it was collected.

Data Security

The security of your data is a top priority for us. However, we must draw your attention to the fact that no method of transmission over the Internet or method of electronic storage guarantees 100% complete security. Although we strive to use commercially recognized methods to protect your personal data, we cannot guarantee its absolute security. We at MSEGAT are committed to maintaining the confidentiality of the information provided by our users, and we take all necessary measures to protect it. However, in the event that the account is used by a third party based on the user’s desire, or in the event that the account is hacked due to a weak password or for any other reason, the site disclaims any responsibility for any damages or consequences that may result from that, and accordingly, we recommend that our users take the necessary precautions to protect their account information, including choosing strong passwords and changing them regularly, to ensure the safety of their personal data. MSEGAT always maintains the privacy and confidentiality of all personal data collected. This data may only be disclosed or shared when in accordance with the law or required by law or when we believe that such action is necessary or desirable to provide products, services or technical support and in accordance with the legal basis for processing your personal data.

Analytics

We may use third-party service providers to monitor and analyze the use of our Services.

• Analytics:

  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You may opt out of having your activity on the Service made available to Google Analytics by installing the Google Analytics Opt-Out Browser Add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your visits’ activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links to Other Sites

Our Service may contain links to other sites that are not operated by us or under our control. If you click on a third-party link, you will be directed to that third-party site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only for the purposes of performing the tasks assigned to them on our behalf. These parties are legally obligated not to disclose or use that data for any purpose other than the specific purpose for which they were granted access.

Children’s Privacy

Our Services are not directed to anyone under the age of 18 (“Children”). We are committed to not collecting personally identifiable information from anyone under the age of 18. If you are a parent or legal guardian and you become aware that your children have provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without obtaining parental consent, we will take the necessary steps to remove that information from our servers. We take the protection of children’s privacy seriously and strive to ensure compliance with all applicable laws and regulations.

User Rights

As our customer, you have the right to be informed of the purpose and type of personal data held by MSEGAT about you and you have the right to access this data and request that it be corrected, completed, or updated and obtain a copy of it. You also have the right to withdraw your consent to the processing of your personal data at any time in accordance with the relevant laws, legislation, and regulations unless there are any legal, regulatory or judicial restrictions that prevent this. Please note that the provision of personal data is a prerequisite to the contract. Therefore, failure to complete the collection of personal data as required will affect the provision of the requested services. It may also include termination of the requested services.

Clause 7

Rights of the Data Subject

• Right to Information: To understand data collection methods, processing purposes, and storage protocols. The data subject has the right to know the methods of data collection, the legal basis for collecting and processing it, how it is processed, stored, and destroyed, and with whom it will be shared. Details are provided in this Privacy Policy or can be obtained by contacting us via the information in Clause 9.

• Right to Access Personal Data: Request a free copy of personal data within 30 working days by contacting the email provided in Clause 9.

• Right to Correct Personal Data: Request corrections to inaccurate or incomplete data, reviewed within 30 working days.

• Right to Deletion: Request deletion of personal data unless subject to legal or contractual retention requirements.

• Right to Withdraw Consent:Withdraw consent for data processing unless overriding legitimate purposes exist. Certain requests, such as deletion or withdrawal, may be restricted due to legal or regulatory obligations. T2 is committed to responding to all personal data rights requests within 30 business days from the date of receipt, in compliance with applicable laws.

Clause 8

Sharing/Exchanging Personal Data

Personal data will not be shared without prior consent or legal justification, except in specific circumstances such as:

• Security purposes.

• Legal compliance.

• Meeting judicial requirements.

• Protecting public health or safety.

• Protecting an individual’s life or health.

In such cases, data sharing adheres to Saudi Arabia’s Personal Data Protection Law.

Clause 9

Exercising the Rights of the Data Subject

To request access, rectification, or deletion of personal data, please contact:

• Email: support@msegat.com

• Phone: +920033339

Clause 10

Complaints and Inquiries

For any complaints or inquiries related to the Privacy Policy or the handling of personal data, please contact the website management via:

• Email: support@msegat.com

• Phone: +920033339

Clause 11

Updates to the Privacy Policy

T2 adopts strict and approved internal policies to ensure the protection of personal data, subject to regular audits by regulatory authorities to ensure full compliance. To ensure continued service quality and user protection, this Policy may be updated as necessary. Updates will reflect legal changes and will be available here. We recommend periodic reviews.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By Email

• support@msegat.com

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Last updated: April 16, 2025