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Return Policy

  • The balance is valid for only one year from the date of charging the account, and MSEGAT shall have the right to withdraw the balance at any time after its expiration without referring to the customer or notifying it.

  • The request shall be sent to support@msegat.com.

  • MSEGAT shall withdraw the unused balance or license in the account

  • These requests shall include the following

    1. Name
    2. Name of the Entity
    3. Address of the Entity
    4. Mobile Number
    5. Email Address
    6. IBAN/ Bank Account Number
    7. A copy of the Invoice
    8. The reason for the Refund.

  • The refund request shall be submitted within a period not exceeding 7 days from the date of purchasing the service. No refund requests will be accepted after this period has expired. MSEGAT will process refund requests within 14 days from the date of submitting the request.

  • For the refund request to be accepted, the balance or license shall not have been used or benefited from..

  • The amount will be refunded after verifying the withdrawal of the balance, and then the amount will be transferred to your account. Note that the refund process may take up to 14 business days depending on the customer’s bank.

  • The amount will be refunded using the payment method you used to purchase the balance, unless MSEGAT and the customer agree otherwise. For example, if payment was made by credit card, MSEGAT shall reverse the amount of your unused balance to the credit card used to purchase the balance. Refunds shall not be made to third parties.

  • A 15% balance return commission will be applied and deducted from the customer’s remaining balance.

  • In the event that the customer’s account is terminated due to non-use of the services or inappropriate use, MSEGAT will not refund any unused balance remaining on that customer’s account.

  • The user can cancel his account at any time by emailing support@msegat.com and then following the specific instructions indicated in the email from MSEGAT.

  • When either party cancels the Services for any reason:

    1. MSEGAT will cease to provide the User with the Services and the User will no longer be able to access his/ her account.
    2. The User shall have no right to a refund of any fees unless otherwise stated in the Terms of Use.
    3. Any balance due to MSEGAT as a result of your use of the Services through the date of such termination will immediately become due and payable in full and the User’s Site Services will be immediately suspended.

  • If the Service Termination Date comes and there are unpaid fees by the User, a single final invoice will be sent via email. After the invoice is paid in full, the User will not be charged again.

  • The validity period for keeping the message archive is 30 days, noting that a copy shall be kept if requested by the Customer or if requested by the competent authorities.

  • MSEGAT reserves the full right to modify or terminate the Services for the User or his/ her account for any reason at any time and without notice.

  • MSEGAT shall have the right to suspend or terminate the Account if they suspect you of engaging in embezzlement or similar activities in relation to the Service and to take any other action if necessary without the right to refund the balances.

  • MSEGAT shall have the right to suspend or terminate the account if it suspects any use that violates the usage regulations or the regulations of the legislative and regulatory bodies without referring to or notifying the customer, and the balances shall not be refunded.

  • The balances of campaigns that violate the regulations of the legislative and regulatory bodies shall not be refunded.

  • Any balances of messages that did not reach the end users due to the operators or other parties shall not be refunded

  • The balances shall not be refunded if the messages did not reach due to the blocking of the promotional messages service by the end-user

  • In the event of the recovery of the sender name license, the refund requests shall be considered only in the event of the rejection of the registration of the sender name. The customer shall submit the refund request within a maximum period of 7 days from the date of receiving the rejection message from the operator of the sender name system. The customer shall not claim any refund if the service was activated after approval.