Terms of Service

INTRODUCTION

The terms and conditions outlined on this webpage govern your use of our website and serve as an electronic contract. These terms and conditions apply to all our technical services and applications provided through our website. By accessing the website MSEGAT.COM, you agree to abide by these terms in full, which will apply to your use of this site. By using this site, by accessing the website or using any of our services or applications, you agree to be bound by these terms and conditions. If you do not agree to these terms, you must not use our services. you consent to accept all the terms and conditions written here. You must not use this website if you disagree with any of these terms and conditions.

DEFINITIONS

MSEGAT.COM, MSEGAT. All these terms are intended for the first party, as the legal entity or the site of MSEGAT, LLC , a company registered in the Kingdom of Saudi Arabia.
Customer (Customers), Subscriber, Customer, You, He,It refers to any government or private entity or individual using the services provided by us. all meant to be used for the second party intended to use the Website as a customer or visitor as an adult in full of their mental powers who register themselves on the MSEGAT Web Site and use the Software in accordance with these Terms for the purpose of using the Services.
The document refers to the general terms and conditions of use.
Content means any messages, comments, videos, audio, music, data, text, photographs, software, text, graphics, or other content created, provided or otherwise provided by customers and other users to MSEGAT in the context of the use of Website, software and services.
Services: Refers to all technical solutions and applications provided by the company to government and private entities, including any consulting or other technical services.
Applications: Means any software or technical systems provided by the company, which can be used online or downloaded from the website.
Website: The online platform through which the company offers its services and products.
Service Level Agreement (SLA) means the Service Level Agreement (SLA) that specifies the level of service, location, software and services that Msegat can generally provide to its customers.
The program means the web-based interface, mobile application and other downloadable and merged software developed and maintained by Msegat for the purpose of providing the Services.
The service provider and mobile network, means the local telecommunications company that provides the owner of the mobile number with the coverage of the network.
These “Terms of Service” means the Terms of Service and all terms, policies and guidelines contained in the terms as reference, including but not limited to the Privacy Policy and Service Level Agreement. If there is any conflict between the SLA and the Privacy Policy and these Terms, these Terms prevail.
Privacy Policy means Msegat’s Privacy Policy, which provides the basics of processing personal data provided by customers to Msegat in connection with the use of the Website, Software and Services.
Website means the website of the MSEGAT.COM
Systems: Systems of the Kingdom of Saudi Arabia

DISCLAIMER / ACKNOWLEDGMENT

Joining MSEGAT means that you agree to the terms of this document and that you agree to review it periodically and you are/ will be aware of all modifications and updates and that you have accepted all of its contents and are ready to assume all responsibilities. Your consent means the use of these services for legitimate purposes only, and you will refrain and assume responsibility for sending or broadcasting any material through the MSEGAT site that would infringe on the rights of others, limit, abuse or prevent the use of this site or involve an illegal or Threaten, defame, infringe on the privacy of others, infringe on others, abuse obscene language, insult Islam or sanctify or violate its sanctity, or violate other religions or for any other reasons not acceptable, or that would encourage the commission of a crime or involve an offense that entails legal liability or is in violation of any of the laws of the Kingdom of Saudi Arabia.
By accessing, viewing, signing in, creating an account, using the website, software, services, content or functionality, or by requesting and registering services, you acknowledge and agree to be bound by these terms.
You also understand that by creating an account on the Website, you acknowledge and acknowledge the data processing terms as set forth in the Privacy Policy.
You further acknowledge that under applicable law, some data may be processed without your consent and that MSEGAT reserves the right to conduct such treatment where appropriate.
You confirm and warrant at all times during your use of the Website, Software and Services that you have all necessary approvals and permissions to process all data you provide to MSEGAT. You agree to immediately notify MSEGAT of withdrawing consent to process the data submitted to MSEGAT from the expiry of the legal grounds for processing, modification, inaccuracy or change in the submitted data.
When using direct marketing services, you are responsible for complying with all legal requirements relating to direct marketing rights and data topic rights. MSEGAT only provides the messaging platform, but you are solely responsible for the content of your messages sent using the Services. You realize that there are different legal rules for direct marketing in different countries. When using direct marketing services, you must comply with all of the country’s direct marketing requirements.
If you do not agree to these terms, you may not use the website, software or services and should stop using them immediately.
Your continued access to the Website and / or the Software and / or the use of the Services, as described above, indicates your acceptance of the Terms.

ACCOUNT TERMS

You must be 18 years of age or older or have reached the age of majority according to the laws under which you are the country from which you use the service.
You must register in MSEGAT to use the service and benefit from it by typing the name fully as shown in the official documents, the current address, mobile number, valid email and any required information as described. The registrants are also entitled to reject the application to create the account or cancel an account for any reason.
Registrants are entitled to use the email address as the primary means of communication.
The user is responsible for keeping his or her password secure. MSEGAT is not responsible for any loss or damage caused by forgetfulness and failure to maintain account security and password.
Breach of or violation of any term in the “Terms of Use” as described in accordance with the terms of reference granted to Registrants will result in the immediate termination of User Services.
The beneficiary of the service is the contracting party (the owner of the account) and is subject to the “Terms of Use” and is the only person authorized to manage any other account we may provide.
If you are subscribed to the Service on behalf of the Employer, the Employer is the Account Holder and you must acknowledge and warrant that you have the authorized to bind the Employer to the “Terms of Service”
MSEGAT may at its sole discretion close the Client’s account if the Services are not used by the Customer for 12 consecutive months. No warranties will be made under any obligation to restore access to or use of the data contained in the account nor are they subject to any other obligation, including providing a copy of any data in the account.

SERVICES

MSEGAT offers you the following services: Send and receive SMS, including alerts, reminders, confirmations, SMS marketing campaigns and email use in SMS. Services are provided via web interface, mobile text messaging applications or SMS portal access that can be integrated into your website. In addition, MSEGAT provides software maintenance, upgrades and customer support that enables you to send SMS messages to recipients assigned by you.
MSEGAT may update your website, software, and services from time to time and may change content at any time. Please note that although MSEGAT makes reasonable efforts to update information on the Website, any content on the Site may be out of date at any time, and MSEGAT is not obligated to update it. MSEGAT makes no representations, warranties or warranties, either express or implied that the content of the Site is accurate, complete or up-to-date.
MSEGAT doesn’t not offer advertising services and its role is limited to providing a platform for sending messages , and the client can communicate with his customers and send advertisements or alerts
To access our services, you may need to register on the website and provide accurate and complete information. The client is responsible for the accuracy of this information and for updating it periodically to ensure its correctness.

Use of Services

Our services are provided for personal or institutional use only.
The client must use the services legally and only for authorized purposes.
The use of services for any illegal or commercial purposes that may violate the rights of others or harm the website or the company’s services is strictly prohibited.
Reselling, distributing, or exploiting the services for any unauthorized purpose without prior written consent from the company is prohibited.

GENERAL PROVISIONS

Users of MSEGAT site and the services available therein shall be subject to the terms and conditions of application in addition to the applicable regulations in the Kingdom of Saudi Arabia.
MSEGAT reserves the right to modify the “Terms of Use” and the Terms from time to time and users will not be notified of any changes through email or other personal contact addresses. The user of the application is responsible for viewing the “Terms of Use” and the Terms from time to time to ensure compliance with them. The amendments shall take effect from the date of publication in the application.
The site targets those above the legal age and disclaims responsibility for those who do not.
While MSEGAT is keen to protect the information of its users, it is not entirely guaranteed to send data over the Internet. Accordingly, any data entered or otherwise is the responsibility of the user itself.
MSEGAT does not provide any kind of undertaking or guarantee of the materials and information contained in the site and the user’s use of the site is at his own risk.
MSEGAT site may update the Website, Software and Services from time to time, and may change the Content at any time.
MSEGAT makes reasonable efforts to update the information on the website, but any content on the site may be out of date at any time, and MSEGAT does not commit to updating it.
MSEGAT makes no representations, warranties, either express or implied that the content of the site is accurate, complete or up to date.
MSEGAT site provides the platform for sending messages, but the user or client alone is responsible for the content of messages sent.
“Terms of use” are governed by and are applicable in accordance with the laws of the Kingdom of Saudi Arabia in force regardless of conflict of laws agreements. The parties shall grant the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia in a final and unconditional manner in respect of any dispute or claim for which the terms of use were a cause.
The Account Holder acknowledges that MSEGAT may amend these Terms of Use at any time by posting the Modified Terms of Use on the MSEGAT Website and the amendments to the “Terms of Service” shall apply as of the date of publication. The use by the Account Holder of the Services after the amendment which is posted on the MSEGAT website constitutes acceptance and acceptance of the modified “Terms of Use”. The account holder must stop using the service if he or she does not agree to any changes to the terms of use
“Terms of use” will be available in both Arabic and English. In the event of any inconsistency or inconsistency between the English “Terms of Use” and the terms of use available in Arabic, the Arabic version shall prevail.

Prohibitions / Contraventions

You must accept the Terms and expressly agree that you will not use the Site, the Software or the Services for free by any of the following:

The second party is not permitted to sell messages to any other licensee or intermediary related to the subject of the contract, in accordance with the regulations in force at the Communications and Space Technology Commission, and the regulations for providing short message services (SMS).
Do not misuse MSEGAT in any way
The application shall not be used for criminal or civil liability under the laws and regulations of the Kingdom of Saudi Arabia
Not to send, post or transmit any unlawful content, including content that includes racial discrimination, defamatory, harassing, insulting, obscene, immoral or any other content that affects religion, Islamic law, regulations, or public policy in the Kingdom of Saudi Arabia
Do not use the MSEGAT site to upload any content that contains viruses, files, programs or tools that cause harm or hinder the work of the site
Engage in inappropriate behavior, including:
- Use the Website, the Software or the Services in any manner that violates any applicable local, national or international laws or regulations;
- Harassment, abuse, stalking, threatening, defamatory, or violating the rights of others (including the standard and proprietary publicity).
Misrepresentation or impersonation of any person or entity, including, but not limited to, any MSEGAT personnel
Participate in illegal, fraudulent, or deceptive business practices
Sending harmful content, including to minors, in any way
Send content that may be considered as spam, unauthorized, promoted, junk mail, pyramid schemes, serial messages or any other form of solicitation or non-compliance with applicable privacy and communication laws.
Send content as a commercial message without pre-selling
Sending advertising messages, without being requested by the recipient and / or not complying with the laws applicable in the field of direct marketing and mobile.
Cause damage or disturbance, including:
- Submission or attempt to provide viruses or other code, files or other harmful computer software that interrupts, destroys or limits the functionality of the site, software or services
- Attempt to penetrate, destroy, disable, disable or disable servers or networks, disable, disable or disable the proper operation of the Site, the Software or the Services, including but not limited to any reprogramming, decoding and tampering
- Participate in any activity by knowing or encouraging harm or damage of any kind against MSEGAT, or any group or individual
- Alter, modify, translate, adapt, disassemble, de-compile or reverse engineer any software or scripts used by MSEGAT in connection with the Site, Software or Services
- Reduces in any way the quality of the performance of the website or services or conflicts with its functionality
- Failure to comply or not comply with any requirements, procedures, policies or regulations of the Site, Software or Services
Unauthorized access, including:
- Attempting unauthorized access to MSEGAT computer network or to any user’s accounts
- Use of technology or other means to access unauthorized content or non-public places
Conduct unlawful and criminal conduct, including:
- Participation in conduct that would constitute a criminal offense, or encourage others to engage in such conduct or would violate applicable laws and regulations
- Use the Website, the Software or the Services in any way that constitutes or violates any law or regulation, and specifically agrees to comply with all applicable laws regarding the transfer of data from the jurisdiction governing your activities
- Misuse of the Website, Software or Service for Illegal or Unauthorized Use.
It is prohibited to send any message to random or sequential numbers or without the consent of their owners to receive the message or you will be subject to CITC regulations and your account will be immediately suspended without any notice or compensation.
If a message is sent and stopped by the main service provider because it contains obscene words, ad wording, an invitation to call suspicious numbers, a recommendation or any text that is contrary to the laws of the Communications Authority, the message will be suspended and the owner will not be compensated. Messages of your service provider.
The subscriber should not send abusive messages, such as those containing obscene words, threatening or attacking people or entities, or containing 700 service numbers, short codes or SPAM messages without the owner’s knowledge or sending fake messages such as investment or trading messages or sending any other messages In violation of the requirements of the Communications and Information Technology Commission in the Kingdom of Saudi Arabia, noting that all entry data are registered and will be provided to the competent authorities in case of request.

PAYMENT SERVICES

MSEGAT on behalf of the user may provide the payment, visa or MasterCard with their information at the request of the account holder after completion of registration.
The User acknowledges that the activation of the Credit Card and / or Visa / MasterCard Payment Services account will be the sole responsibility of the account owner. If he does not wish to remain active, the responsibility for cancellation also falls upon him. To refute doubts, SADAD and / or Visa / MasterCard credit cards are third party services.
Once the SADAD account is used and / or the MasterCard / Visa Credit Card payment services are used, the user agrees to be bound by the terms of the SADAD Credit Card and / or VISA / VISA credit card as described in the terms of use displayed upon activation of the service. If modified or modified, a new copy will be published in the application. The amendments shall take effect from the date of publication.
If the user refuses to make any changes to the SADAD account and / or the terms of payment with the Visa / MasterCard credit card, he / she must cancel the activation of the SADAD account and / or the MasterCard / Visa credit card payment service and do not continue to use the SADAD / / VISA / MasterCard account Credit card payment services in its own store
MSEGAT are entitled to activate the bank transfer service once they have subscribed to the service and at the request of the account holder, using their information.
The user has full responsibility in managing the bank transfer services as account owner and activating and maintaining the correct bank account information for his / her account. The account holder is responsible for activating or canceling the account. Payments by bank transfer are the sole responsibility of the account holder. MSEGAT is not liable for any loss or damage resulting from the failure of the account holder to maintain and manage the bank transfer payments.
MSEGAT.COM has the right to terminate the account of any user who fails or fails to pay the required dues and is registered with the register of the shipping orders, contracts or technical support tickets or through the recorded calls with the accountants until the payment is made. The Corporation has the right to refer to the concerned parties to claim their rights So

REFUNDS AND CANCELLATIONS

The credit is valid for only one year from the date of recharging the account. The balance of the balance may be withdrawn at any time after its expiry without reference to the customer or his notice.
The service contract becomes effective from the date the service is activated for the client.
Upon request sent to support@MSEGAT.com, MSEGAT refunds the balance of the unused customer you have paid. These requests should include your name, client name, e-mail address, and the reason for the refund. The application must be submitted within 7 days after the purchase of the service, and the applications will not be accepted after more than 7 working days.MSEGAT must process refund requests within 30 business days.
The client must submit a refund request in writing, accompanied by all required supporting documents.
If the refund request is approved, the amount will be refunded within (14)days from the date of approval.
We will deduct 10% of return amount as processing fee.
The amount will be refunded using the payment method you used to purchase the balance, unless MSEGAT and the customer agree otherwise. For example, if credit card payments are made, MSEGAT must return the amount of your unused balance to the credit card used to purchase the credit. No refund may be made to third parties.
If Customer’s account terminates due to non-use of the Services, MSEGAT will not refund any unused balance on that Customer’s account.
The user can cancel his account at any time by e-mail support@msegat.com and then follow the specific instructions indicated in the mail message from MSEGAT.
When either party cancels services for any reason:
1. MSEGAT will stop providing the service to the user and will no longer be able to access his account.
2. The user does not have the right to refund any fees, unless stated otherwise in the “Terms of Use”.
3. Any outstanding balance due to your use of the Services by the date of such termination will immediately become payable and the User’s Website Services will be immediately suspended.
If the expiry date is due and there is a fee not paid by the user, one final invoice will be sent via e-mail. Once the bill is paid in full, the user will not be charged again.
The validity of the messages archiving is 30 days, We will keep a copy in case of request from customer or goverment auhtorites
MSEGAT reserves the right to modify or terminate the Services to the User or his account for any reason at any time without notice.
Fraud: MSEGAT are entitled to suspend or terminate your account if they suspect you are involved in an embezzlement activity in connection with the Service and take any other action if necessary
The company reserves the right to impose administrative fees on cancellations and refunds in accordance with the terms specified in the agreement or relevant regulations.
Refund requests or service fee reimbursements will not be accepted after the service has been used, benefited from, or activated.

COPYRIGHTS

All contents of this site, including trademarks, intellectual property rights, text, graphic designs, logos and other content, are owned by MSEGAT.COM and are protected under copyright laws in the Kingdom of Saudi Arabia.
This website contains materials protected by intellectual property rights, including but not limited to texts, software, images, graphics, names, logos, colors, applications, programs, and audio files. All of the aforementioned materials are referred to as “Content.” This content is protected under copyright laws, registered trademarks, and all other applicable intellectual property laws and regulations in Saudi Arabia and internationally.
All intellectual property rights related to applications, software, and designs are the exclusive property of the company or the service provider.
The client is not permitted to copy, distribute, or modify any of these materials without prior written consent from the company.

CUSTOMER / USER OBLIGATIONS / YOU

The Customer shall treat (User ID, password and any other security information) confidential and shall not disclose it to any third party.
The customer must inform MSEGAT via this e-mail support@MSEGAT.com if they suspect or suspect that someone else knows their user ID or password.
In the event of a disagreement about the service, the customer is not entitled to defame or harm the MSEGAT.COM or any of its employees in any way and is entitled to arbitration in this case. If the solution is not satisfactory to the parties, it is entitled to resort to the competent official bodies only.
Customer or user alone is responsible for ensuring that its use of the Website, Software and Services complies with all applicable laws. MSEGAT will not be responsible for its non-compliance.
Customer’s responsibility to ensure that all persons accessing the Website, Software and Services through its Internet connection are aware of and abide by these Terms.
You are responsible for your computer, software, and platform for accessing your website, programs, and services. You must use antivirus software.
You are aware of what is stated in the Privacy Policy document and you agree to follow it on a regular basis and it is an integral part of the “Terms of Use Agreement”. If there is an objection or inquiry regarding the terms of this agreement, please contact us.
You should not misuse the Website, Programs and Services by intentionally entering viruses, Trojans, or other materials You should not attempt unauthorized access to the Website, the Software or Services, or the server on which the Website or Software is stored or any server, computer or database linked to the Website and the Software. You should not attack the Web site and software by denial of service attack or denial-of-service attack. By breaching this provision, a criminal offense will be committed. MSEGAT will immediately report such disclosures to the parties and disclose their identity to them, and your right to use the Website, the Software or the Services will be terminated immediately.

LIMITS OF LIABILITY

We are committed to providing technical services in accordance with the standards, contracts, and agreements agreed upon with the client, ensuring the precise and professional execution of specified requirements.
The User agrees and understands that MSEGAT shall not be liable for any direct, indirect, incidental, special, consequential or consequential damages, including but not limited to, damages for loss of profit, reputation, use, data or other intangible losses resulting from the use of Service or inability to use.
IN NO EVENT SHALL MSEGAT AND ITS DISTRIBUTORS BE LIABLE FOR LOSS OF PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THESE SERVICES OR TERMS OF USE (INCLUDING NEGLIGENCE). The User agrees to indemnify and protect the Protectors, affiliates, licensors, officers, directors, agents, employees or suppliers not affected by any claim or request including attorneys’ fees provided by any third party for or arising out of the User’s breach of the terms Such use or the documentation it contains by reference, or violation of any law or public rights.
The account holder bears full responsibility for the use. “AS IS” AND “AS AVAILABLE” ARE PROVIDED WITHOUT WARRANTY, CONDITION, EXPRESS OR IMPLIED OR STATUTORY.
MSEGAT does not guarantee that the service will be uninterrupted, timely, secure, or error-free.
MSEGAT does not warrant that the results of using the service will be accurate or static.
MSEGAT is not responsible for the content of the messages sent and the subscriber is solely responsible for the content of the messages.
The site is not responsible for the delay or loss of messages due to the misuse of the service by the subscriber or because of the prohibition by the sending centers, wrong numbers, lack of coverage of the future mobile network of the message, defect in the system of the future service provider, does not have sufficient memory to receive messages, or the sender’s name is prohibited or any reason beyond the validity of the MSEGAT site.

Customer Responsibility

Account Confidentiality: The customer is responsible for maintaining the confidentiality of their account information and password and must not share them with any third party.
Financial and Legal Obligations: The customer is responsible for all financial and legal obligations resulting from their use of the service, whether towards the company or any other entity.
Data Accuracy: The customer guarantees the accuracy and validity of the data and information provided to the company for service provision and is required to notify the company of any changes as soon as they occur.
Licenses: If the provided services require any government licenses, the customer must ensure the validity and continuity of all necessary licenses for using the company’s products and services. The customer bears full responsibility for renewing these licenses on time to ensure uninterrupted service. The customer also acknowledges that failure to renew licenses may lead to service disruption or inaccessibility.

Privacy and Data Protection

We are committed to protecting all personal and sensitive data collected from the customer and handling it in accordance with our privacy policy.
Data collection and usage comply with local and international data protection laws.
Data Collection: We collect information provided by the customer upon registration, as well as browsing data through cookies.
Data Usage: Data is used to improve services, communicate with customers, and analyze usage behavior.
Data Protection: We implement appropriate security measures to protect customer data from unauthorized access.
Data Sharing:We will not sell or rent your personal data to third parties.The data you provide will only be used to deliver the requested service.We will not share this data with any third party except with your explicit consent or as required by law.

Modifications to Services and Terms

We reserve the right to update, modify, or change these terms and conditions or add/remove services from the website at any time.
Customers will be notified of any significant changes via email or website notifications.

Support and Maintenance

We provide technical support for our services through our official support channels.
Periodic maintenance and updates may be required for some services, and the company reserves the right to conduct these updates at any time.

Limitations and Compensation

We are not responsible for any direct or indirect damages that may arise from your use of the website or services.
The customer agrees to compensate the company for any losses or claims that may result from their illegal or improper use of the services.

Termination and Cancellation

The customer may terminate or cancel the service according to specific terms agreed upon in advance, as outlined in the cancellation policy.
The company reserves the right to terminate the service if the customer violates any of the terms and conditions stated here or in any contracts and agreements between the parties.

Force Majeure

We are not liable for any delays or failures in service delivery due to circumstances beyond our control, such as natural disasters, wars, cyberattacks, royal decrees, ministerial decisions, or regulations that prevent or hinder service completion.

Applicable Laws and Dispute Resolution

These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia.
In the event of any dispute related to these terms and conditions, the dispute will be referred to the competent court in Riyadh.
Each provision of these terms operates independently. If any provision is found illegal or unenforceable by a court or competent authority, the remaining provisions shall remain in effect.

Customer Communication

You can reach us through the following channels:

Email: [Your email address]
Phone: [Your phone number]
Website Contact Form: [Link if available]
Live Chat: [If available on the website]

DISCLAIMER OF MSEGAT WEBSITE AND THE COMPANY

By registering on the Site or accessing or using this Site and Services or providing information to the Company through any of our channels, you agree to the terms set out in this Policy, which will allow us to send official notices and communications via registered email or through Site notifications, unless you notify us in writing otherwise.
It is the Customer’s responsibility to update contact information to ensure that all notices are received correctly.
“MSEGAT” trademark or any of our employees shall not be liable for any legal, punitive, or moral liability or to provide any other damages to users who misuse our services. Physical or moral damage that may be reflected on the site. MSEGAT.COM is entitled to indemnify users for appropriate compensation for physical or moral damage that may be reflected on the Site.
“MSEGAT” trademark shall not be liable for any direct or indirect damages caused to any users in connection with its participation in the Site either for not reading this Agreement, for misunderstanding or for not being familiar with the manner of use.
“MSEGAT” trademark shall not be responsible for any errors in the transmission of messages, whether due to errors in the registration of data by the subscriber or by the contracted parties, to send messages for any technical or technical faults outside the responsibility of the site.
MSEGAT shall not be responsible for any direct or indirect damages, liabilities or losses.
“MSEGAT” trademark is not responsible for indemnifying any customer, user or others in any way.
“MSEGAT” trademark does not have any guarantees regarding the services provided
The dispute jurisdiction authority is the courts and tribunals of the Kingdom of Saudi Arabia.
Questions about the Terms of Use can be sent to support@msegat.com

Must comply with the requirements of CITC Regulations as per the annex - Click here